Operations research

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  Año 2023, Número 3

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    Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach

    Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov

    págs. 791-797

    
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    Air Passenger Preferences: An International Comparison Affects Boarding Theory

    Eitan Bachmat, Sveinung Erland, Florian Jaehn, Simone Neumann

    págs. 798-820

    
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    Who Is Next: Patient Prioritization Under Emergency Department Blocking

    Wenhao Li, Zhankun Sun, L. Jeff Hong

    págs. 821-842

    
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    The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?”

    Brett A. Hathaway, Evgeny Kagan, Maqbool Dada

    págs. 843-859

    
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    Pooling Agents for Customer-Intensive Services

    Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou

    págs. 860-875

    
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    Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

    Santiago Gallino, Nil Karacaoglu, Antonio Moreno

    págs. 876-894

    
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    Mismanaging Diagnostic Accuracy Under Congestion

    Mirko Kremer, Francis de Véricourt

    págs. 895-916

    
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    Early Reservation for Follow-up Appointments in a Slotted-Service Queue

    Yichuan Ding, Diwakar Gupta, Xiaoxu Tang

    págs. 917-938

    
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    To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity

    Arshya Feizi, Anita Carson, Jillian Berry Jaeker, William Evan Baker

    págs. 939-957

    
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    Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department

    Robert J. Niewoehner III, Diwas KC, Bradley Staats

    págs. 958-978

    
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    Balancing Agent Retention and Waiting Time in Service Platforms

    Andrés Musalem, Marcelo Olivares, Daniel Yung

    págs. 979-1003

    
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    Nudging Patient Choice: Reducing No-Shows Using Waits Framing Messaging

    Jiayi Liu, Diwas KC

    págs. 1004-1020