Resumen de Definition and analysis of crítical success facyors for erp implementation projects
ERP is one the latest technologies that many organizations have undertaken.
Typically, Enterprise Resource Planning (ERP) systems are software packages composed of several modules, such as human resources, sales, finance and production, providing cross-organizational integration of transaction-based data management throughout embedded business processes support. These software packages can be customized up to a certain limit to the specific needs of each organization. ERP was characterized as the most important development in the corporate use of technology in the 1990s. Unfortunately, many ERP projects have not been effective enough and hence have been unable to achieve all the results envisaged. As the cost of an ERP implementation project is very high, it is critical for an organization to make the project a success and start obtaining benefits out of it as fast as possible. But what is it that makes an ERP implementation project successful? To address this issue we propose the use of a Critical Success Factors (CSF) approach to manage ERP implementation projects. After an extensive literature review on ERP research and ERP implementation project studies, we have studied and have proposed results along the following issues:
· The identification and definition of a comprehensive list of CSF.
· The relevance of CSF along the typical ERP implementation phases.
· The definition of Key Performance Indicators (KPI) for CSF.
· The analysis of CSF management in some organizational contexts.
A theoretical framework was developed in order to aid the process of answering the implied research questions. In order to accomplish the research aims of this research, we have proposed an interpretive research approach and a "multimethod" research framework that combines various research methods, both quantitative and qualitative, with predominance of qualitative ones.
· An annotated bibliography on ERP research.
· A CSF unified
