Ir al contenido

Documat


Experienced vs. Novice Participants Perception of Overall Quality and Intention to Join in Future Sport Trials: Case European Duathlon Championship

  • Ana-María Magaz-González [1] ; César Sahelices-Pinto [2] ; Cristina Mendaña-Cuervo [2] ; Marta García-Tascón [3]
    1. [1] Universidad de Valladolid

      Universidad de Valladolid

      Valladolid, España

    2. [2] Universidad de León

      Universidad de León

      León, España

    3. [3] Universidad Pablo de Olavide

      Universidad Pablo de Olavide

      Sevilla, España

  • Localización: EJIHPE: European Journal of Investigation in Health, Psychology and Education, ISSN 2174-8144, ISSN-e 2254-9625, Vol. 13, Nº. 8, 2023, págs. 1395-1410
  • Idioma: inglés
  • DOI: 10.3390/ejihpe13080102
  • Enlaces
  • Resumen
    • Even though athletes’ experience has been ascertained to shape the perception of quality in sports events, scarce studies have addressed this issue jointly with the intent to join in upcoming comparable sports challenges. (1) Background: The present research investigates how the experience determines the evaluation of the championship and future intentions. (2) Methods: The PLS (SEM) method was evaluated specifically for both novice and experienced duathlon participants, and secondly, the fsQCA methodology was applied with the intention to estimate combinatorial net effects to confirm the hypothesis proposed. (3) Results reveal that the overall quality is equally important for novice and experienced individuals as a determinant of future intentions. However, novices tend to value more positively all the dimensions analyzed, while experienced ones noted higher levels of demand. (4) These findings highlight the importance of designing adequate management strategies for the participants with different levels of performance.

  • Referencias bibliográficas
    • Alguacil, M.; Núñez-Pomar, J.; Pérez-Campos, C.; Prado-Gascó, V. Perceived value, satisfaction and future intentions in sport services. Acad....
    • Almeida, A.M. Economic impact of sporting events—Evaluation criteria and indicators of interest in the case of Madeira. Rev. Mot. 2019, 15...
    • Alonso-Dos-Santos, M.; Pérez-Campos, C. Do emotions influence the intention of attending a sporting event? Differences by gender. J. Sports...
    • Anderson, E.W.; Fornell, C.; Lehmann, D.R. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden. J. Mark. 1994, 58,...
    • Angosto Sánchez, S.; Morán-Navarro, R.; Martínez-Cava, A.; López-Gullón, J.M. Calidad percibida en una prueba de triatlón. SPORT TK-Rev. EuroAmericana...
    • Angosto-Sánchez, S. Diseño y Validación de un Cuestionario Sobre Calidad Percibida en Eventos Deportivos Populares (CAPPEP) [Design and Validation...
    • Avourdiadou, S.; Theodorakis, N.D. The development of loyalty among novice and experienced customers of sport and fitness centres. Sport Manag....
    • Bamford, D.; Dehe, B. Service quality at the London 2012 games—A paralympics athletes survey. Int. J. Qual. Reliab. Manag. 2016, 33, 142–159.
    • Barclay, D.; Higgins, C.; Thompson, R. The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as...
    • Bernal-García, A.; García-Fernández, J.; Grao-Cruces, A.; Teva-Villén, R.; Nuviala, A. Escala de intenciones futuras de comportamiento a servicios...
    • Bernthal, M.J.; Sawyer, L.L. The importance of expectations on participatory sport event satisfaction: An exploration into the effect of athlete...
    • Bi, T.; Bianchi-Berthouze, N.; Singh, A.; Costanza, E. Understanding the shared experiences of runners and spectators in longdistance running...
    • Biscaia, R.; Correia, A.; Rosado, A.; Maroco, J.; Ross, S. The effects of emotions on football spectators’ satisfaction and behavioural intentions....
    • Biscaia, R.; Correia, A.; Rosado, A.; Ross, S.; Maroco, J. Sport Sponsorship: The Relationship Between Team Loyalty, Sponsorship Awareness,...
    • Bodet, G. Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model. Eur. Sport Manag. Q. 2006,...
    • Boksberger, P.E.; Melsen, L. Perceived value: A critical examination of definitions, concepts and measures for the service industry. J. Serv....
    • Bolton, R.N. A Dynamic Model of the Duration of the Customer’s Relationship with a Continuous Service Provider: The Role of Satisfaction....
    • Brady, M.; Knight, G.; Croninjr, J.; Tomas, G.; Hult, M.; Keillor, B. Removing the contextual lens: A multinational, multi-setting comparison...
    • Brady, M.K.; Cronin, J.J. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. J. Mark. 2001, 65, 34–49.
    • Burillo, P.; De la Riva, L.; García-Unanue, J.; Sánchez-Sánchez, J.; Felipe, J.L. Spectator spending and satisfaction analysis in the 2017...
    • Calabuig Moreno, F.; Prado-Gascó, V.; Crespo Hervás, J.; Núñez-Pomar, J.; Añó Sanz, V. Spectator emotions: Effects on quality, satisfaction,...
    • Calabuig-Moreno, F.; Burillo, P.; Crespo-Hervás, J.; Mundina, J.J.; Gallardo, L. Satisfacción, Calidad y Valor Percibido en espectadores de...
    • Calabuig-Moreno, F.; Crespo Hervàs, J. Uso del método Delphi para la elaboración de una medida de la calidad percibida de los espectadores...
    • Calabuig-Moreno, F.; Prado-Gascó, V.; Crespo-Hervás, J.; Núñez-Pomar, J.; Añó-Sanz, V. Predicting future intentions of basketball spectators...
    • Candrea, A.N.; Ispas, A. Promoting tourist destinations through sport events. The case of Brasov. J. Tour. 2010, 10, 61–67.
    • Chen, L.H.; Chen, M.Y.; Ye, Y.C.; Tung, I.W.; Cheng, C.F.; Tung, S. Perceived service quality and life satisfaction: The mediating role of...
    • Chin, W.W. The partial least squares approach to structural equation modeling. In Modern Methods for Business Research; George, A., Ed.; Laurence...
    • Chin, W.W.; Marcolin, B.L.; Newsted, P.R. A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results...
    • Choi, C.; Greenwell, C.; Lee, K. Effects of service quality, perceived value, and consumer satisfaction on behavioral intentions in Virtual...
    • Clemes, M.D.; Brush, G.J.; Collins, M.J. Analysing the professional sport experience: A hierarchical approach. Sport Manag. Rev. 2011, 14,...
    • Crespo Hervás, J.; Prado-Gascó, V.; González-Serrano, M.H. Perceived Value in Sporting Events (PVSP): A Further Step for the Strategic Management....
    • Crespo-Hervás, J.; Calabuig-Moreno, F.; Prado-Gascó, V.; Añó-Sanz, V.; Núñez-Pomar, J. The role of passion in the quality-valuesatisfaction-intentions...
    • Crespo-Hervás, J.; Pérez-Campos, C.; Mundina-Gómez, J. Calidad de servicio percibida por los espectadores de fútbol. Análisis de diferencias...
    • Cronin, J.J.; Brady, M.K.; Hult, G.T.M. Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions...
    • Dos Santos, M.A. Sports Management and Sponsorship; Towards a New Paradigm. J. Sports Econ. Manag. 2018, 8, 2–3.
    • Du, J.; Jordan, J.S.; Funk, D.C. Managing Mass Sport Participation: Adding a Personal Performance Perspective to Remodel Antecedents and Consequences...
    • Falk, R.F. A Primer for Soft Modeling; University of Akron Press: Akron, OH, USA, 1992.
    • Fiss, P.C. Building better causal theories: A fuzzy set approach to typologies in organizational research. Acad. Manag. J. 2011, 54, 393–420....
    • Fleshman, S.F.; Kaplanidou, K. Predicting Active Sport Participant’s Approach Behaviors from Emotions and Meaning Attributed to Sport Event...
    • Fornell, C. A National Customer Satisfaction Barometer: The Swedish Experience. J. Mark. 1992, 56, 6–21.
    • Fornell, C.; Bookstein, F.L. Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory. J. Mark. Res. 1982, 19,...
    • Fornell, C.; Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 1981, 18,...
    • Gallegos-Sánchez, J.J.; Ruiz-Juan, F.; Villarreal-Angeles, M.A.; Rivera, J.I.Z. Etapas de cambio en la práctica de actividad física de tiempo...
    • García-Fernández, A.; Gálvez-Ruiz, P.; Vélez-Colón, L.; Bernal-García, A. Service convenience, perceived value, satisfaction, and loyalty:...
    • García-Fernández, J.; Gálvez-Ruiz, P.; Vélez-Colon, L.; Ortega-Gutiérrez, J.; Fernández-Gavira, J. Exploring fitness centre consumer loyalty:...
    • García-Fernández, J.; Martelo-Landroguez, S.; Vélez-Colon, L.; Cepeda-Carrión, G. An explanatory and predictive PLS-SEM approach to the relationship...
    • Hayduk, T.; Brison, N.; Drayer, J. The Effect of Partitioned Ticket Prices on Sport Consumer Perceptions and Enduring Attitudes. J. Sport...
    • He, B.; Zhu, L.; Cai, X.; Li, J.; Zhu, H. Examining the Impacts of Mega-Events on Urban Development using Coupling Analysis: A Case Study...
    • Hernández-Sampieri, R.; Fernández-Collado, C.; Baptista-Lucio, M.P. Research Methodology, 5th ed.; McGrawhill Iberoamericana: Irvine, CA,...
    • Higham, J. Commentary—Sport as an Avenue of Tourism Development: An Analysis of the Positive and Negative Impacts of Sport Tourism. Curr....
    • Hightower, R.; Brady, M.K.; Baker, T.L. Investigating the role of the physical environment in hedonic service consumption: An exploratory...
    • Hill, A.; Hill, T. Essential Operations Management; Macmillan International Higher Education: London, UK; Red Globe Press: London, UK, 2011.
    • Hyrkäs, K.; Appelqvist-Schmidlechner, K.; Oksa, L. Validating an instrument for clinical supervision using an expert panel. Int. J. Nurs....
    • Hyun, M.; Jordan, J.S. Athletic goal achievement: A critical antecedent of event satisfaction, re-participation intention, and future exercise...
    • Jae Ko, Y.; Zhang, J.; Cattani, K.; Pastore, D. Assessment of event quality in major spectator sports. Manag. Serv. Qual. Int. J. 2011, 21,...
    • Jae, K.Y.; Kyoum Kim, Y.; Kil Kim, M.; Hak Lee, J. The role of involvement and identification on event quality perceptions and satisfaction....
    • Jones, C.; Byon, K.; Huang, H. Service Quality, Perceived Value, and Fan Engagement: Case of Shanghai Formula One Racing. Sport Mark. Q. 2019,...
    • Kang, S.; Kim, Y. Application of the transtheoretical model to identify predictors of physical activity transition in university students....
    • Kaplanidou, K.; Gibson, H.J. Predicting Behavioral Intentions of Active Event Sport Tourists: The Case of a Small-scale Recurring Sports Event....
    • Kelley, S.W.; Turley, L.W. Consumer perceptions of service quality attributes at sporting events. J. Bus. Res. 2001, 54, 161–166.
    • Ko, Y.J.; Kwon, H.H.; Kim, T.; Park, C.; Song, K. Assessment of Event Quality in Major Spectator Sports: Single-Item Measures. J. Glob. Sport...
    • Kolyperas, D.; Maglaras, G.; Sparks, L. Sport fans’ roles in value co-creation. Eur. Sport Manag. Q. 2019, 19, 201–220.
    • Kuenzel, S.; Yassim, M. The effect of joy on the behaviour of cricket spectators: The mediating role of satisfaction. Manag. Leis. 2007, 12,...
    • Leyton, M.; Batista, M.; Lobato, S.; Jiménez, R. Validación del cuestionario del modelo transteórico del ejercicio físico [Validation of the...
    • Lin, H.W.; Lu, H.F. A longitudinal assessment on the economic effects of hosting major sporting events. Appl. Econ. 2018, 50, 6085–6099.
    • Liu, K.T.; Kueh, Y.C.; Arifin, W.N.; Kim, Y.; Kuan, G. Application of Transtheoretical Model on Behavioral Changes, and Amount of Physical...
    • Madruga-Vicente, M.; Cerro-Herrero, D.; Angosto-Sánchez, S.; Prieto-Prieto, J. Perceived quality and future intentions in sport events: Segmentation...
    • Magaz-González, A.M.; Sahelices-Pinto, C.; Mendaña-Cuervo, C.; García-Tascón, M. Overall Quality of Sporting Events and Emotions as Predictors...
    • Martínez, J.A.; Ko, Y.J.; Martínez, L. An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service. J. Sport Manag....
    • Martínez-Cevallos, D.; Proaño-Grijalva, A.; Alguacil, M.; Duclos-Bastías, D.; Parra-Camacho, D. Segmentation of Participants in a Sports Event...
    • Matsuoka, H.; Chelladurai, P.; Harada, M. Direct and Interaction Effects of Team Identification and Satisfaction on Intention to Attend Games....
    • McDougall, G.H.G.; Levesque, T. Customer satisfaction with services: Putting perceived value into the equation. J. Serv. Mark. 2000, 14, 392–410....
    • Montesinos-Saura, E.; Vegara-Ferri, J.M.; Morales-Baños, V.; López-Gullón, J.M.; López-Sánchez, G.F.; Angosto, S. Perceived quality, perceived...
    • Muñiz, J.; Fonseca-Pedrero, E. Ten steps for test development. Psicothema 2019, 31, 7–16.
    • Murray, D.; Howat, G. The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports...
    • Nunnally, J.C.; Bernstein, I.H. Psychometric Theory, 3rd ed.; McGraw-Hill: New York, NY, USA, 1994.
    • Nuviala, A.; Grao-Cruces, A.; Fernández-Ozcorta, E.; Nuviala, R. Asociación entre calidad del servicio deportivo, valor y satisfacción de...
    • Nuviala, A.; Grao-Cruces, A.; Tamayo, J.A.; Nuviala, R.; Álvarez, J.; Fernández-Martínez, A. Diseño y análisis del cuestionario de valoración...
    • Nuviala-Nuviala, A.; Tamayo-Fajardo, J.A.; Iranzo-Llopis, J.; Falcón-Miguel, D. Creación, diseño, validación y puesta en práctica de un instrumento...
    • Oliver, R.L. Measurement and evaluation of satisfaction processes in retail settings. J. Retail. 1981, 57, 25–48.
    • Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. A Conceptual Model of Service Quality and Its Implications for Future Research. J. Mark. 1985,...
    • Parasuraman, A.; Zeithaml, V.A.; Berry, L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. J. Retail....
    • Park, M.; Yoh, T.; Shonk, D.J. Antecedents and consequences of satisfaction among participants in health-affiliated charity sport events....
    • Pérez-Campos, C. Análisis de la Calidad del Servicio en los Eventos Deportivos. Calidad Percibida y Satisfacción de los Espectadores y de...
    • Prochaska, J.O.; DiClemente, C.C. Transtheoretical therapy: Toward a more integrative model of change. Psychother. Theory Res. Pract. 1982,...
    • Ragin, C.C. Redesigning Social Inquiry: Fuzzy Sets and Beyond; Bibliovault OAI Repository; University of Chicago Press: Chicago, IL, USA;...
    • Ragin, C.C.; Davey, S. Fuzzy-Set/Qualitative Comparative Analysis 4.0.; Department of Sociology, University of California: Irvine, CA, USA,...
    • Richelieu, A. A sport-oriented place branding strategy for cities, regions and countries. Sport Bus. Manag. Int. J. 2018, 8, 354–374.
    • Ringle, C.M.; Wende, S.; Will, A. SmartPLS 2.0 (Beta); University of Hamburg: Hamburg, Germany, 2005.
    • Ruiz-Alejos Gómez, C. Análisis de la Calidad Percibida, Satisfacción, Valor Percibido e Intenciones Futuras de los Usuarios de los Servicios Deportivos...
    • Rust, R.T.; Oliver, R.L. Service Quality: Insights and Managerial Implications from the Frontier. In Service Quality: New Directions in Theory...
    • Shonk, D.J.; Chelladural, P. Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism. J. Sport Manag. 2008, 22, 587–602.
    • Skjong, R.; Wentworth, B. Expert judgment and risk perception. In Proceedings of the Eleventh International Offshore and Polar Engineering...
    • Taylor, S.A.; Sharland, A.; Cronin, J.J.; Bullard, W. Recreational Service Quality in the International Setting. Int. J. Serv. Ind. Manag. 1993,...
    • Theodorakis, N.; Kambitsis, C.; Laios, A. Relationship between measures of service quality and satisfaction of spectators in professional...
    • Theodorakis, N.D.; Alexandris, K.; Tsigilis, N.; Karvounis, S. Predicting spectators’ behavioural intentions in professional football: The...
    • Theodorakis, N.D.; Kaplanidou, K.; Karabaxoglou, I. Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring...
    • Tokuyama, S.; Greenwell, T.C. Examining similarities and differences in consumer motivation for playing and watching soccer. Sport Mark. Q....
    • Tuah, N.A.; Amiel, C.; Qureshi, S.; Car, J.; Kaur, B.; Majeed, A. Transtheoretical model for dietary and physical exercise modification in...
    • Wang, Z.; Cao, R.; Liu, X.; Zhang, L.; Wang, C. Influence of Multiple Interactions in Value CoCreation on Sports Spectators’ Perceived Value...
    • Weisheng, C.; Doyeon, W.; Jung-sup, B. Customer value co-creation behaviour in fitness centres: How does it influence customers’ value, satisfaction,...
    • Westerbeek, H.M.; Shilbury, D. A Conceptual Model for Sport Services Marketing Research: Integrating Quality, Value and Satisfaction. Int....
    • Woodside, A.G. Moving beyond multiple regression analysis to algorithms: Calling for a paradigm shift from symmetric to asymmetric thinking...
    • Woratschek, H.; Horbel, C.; Popp, B. Value co-creation in sport management. Eur. Sport Manag. Q. 2014, 14, 1–5.
    • Yoshida, M.; James, J.D. Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences. J. Sport Manag. 2010, 24,...
    • Yoshida, M.; James, J.D. Service quality at sporting events: Is aesthetic quality a missing dimension? Sport Manag. Rev. 2011, 14, 13–24.
    • Zadeh, L.A. Fuzzy sets. Inf. Control. 1965, 8, 338–353.
    • Zeithaml, V.A. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. J. Mark. 1988, 52, 2–22.
    • Zeithaml, V.A.; Berry, L.; Parasuraman, A. The Behavioral Consequences of Service Quality. J. Mark. 1996, 60, 31–46.
    • Zhang, J.J.; Kim, E.; Mastromartino, B.; Qian, T.Y.; Nauright, J. The sport industry in growing economies: Critical issues and challenges....

Fundación Dialnet

Mi Documat

Opciones de artículo

Opciones de compartir

Opciones de entorno