Análisis del lenguaje en grupos de apoyo en Internet de salud mental

• Ferraro, Gabriela ^[1] ; Salvador-Carulla, Luis ^[1]
  1. [1] Australian National University

     Australian National University

     Australia

     
• Localización: Anales de lingüística, ISSN 0325-3597, Nº. 7, 2021 (Ejemplar dedicado a: Lingüística Computacional), págs. 117-143
• Idioma: español
• Títulos paralelos:
  • Analysing language in Internet support groups for mental health
• Enlaces
  • Texto completo
• Resumen
  • español

    Dar asistencia a los moderadores de Grupos de Ayuda en Internet es importante para asegurar su uso de forma segura. Métodos de clasificación de textos que analizan el lenguaje utilizado en estos forums es una de las posibles soluciones. Esta investigación trata de utilizar tecnologías del procesamiento del lenguaje natural y el aprendizaje automático para construir un sistema de clasificación de triaje usando datos del forum de salud mental Reachout.com. Al comparar con el estado de la cuestión, nuestra propuesta alcanza el mejor rendimiento para la clase crisis (52%), siendo ésta la de mayor importancia.

  • English

    Assisting moderators to triage critical posts in Internet Support Groups is relevant to ensure its safe use. Automated text classification methods analysing the language expressed in posts of online forums is a promising solution. Natural Language Processing and Machine Learning technologies were used to build a triage post classifier using a dataset from Reachout.com mental health forum. When comparing with the state-of-the-art, our solution achieved the best classification performance for the crisis posts (52%), which is the most severe class.

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