Comments on: recent developments in the queueing problem 2

• Leticia Lorenzo ^[1]
  1. [1] Universidade de Vigo

     Universidade de Vigo

     Vigo, España

     
• Localización: Top, ISSN-e 1863-8279, ISSN 1134-5764, Vol. 27, Nº. 1, 2019, págs. 28-30
• Idioma: inglés
• DOI: 10.1007/s11750-019-00500-w
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• Resumen

  • The problem of queues and waiting times is part of our daily life and so it is a situation that deserves a thorough study. Queueing theory mathematically studies the waiting lines and is part of the operations research field. This problem involves more complexity since it considers: the arrival process of the agents (customers) according to some probability distribution; the service time distribution and the number of available servers (in line or in parallel); and, finally, the queue discipline that determines the method used to serve the agents: first come, first served; last come, first served; etc.