Estandarización de los procesos asociados al desarrollo de proyectos informáticos: un caso de estudio

• Samuel Sepúlveda Cuevas ^[1] ; Ania Cravero Leal ^[1]
  1. [1] Universidad de La Frontera

     Universidad de La Frontera

     Temuco, Chile

     
• Localización: Computación y Sistemas (CyS), ISSN 1405-5546, ISSN-e 2007-9737, Vol. 18, Nº. 2, 2014, págs. 375-389
• Idioma: español
• DOI: 10.13053/CyS-18-2-2014-038
• Títulos paralelos:
  • Standardization of the Processes Associated with the Development of Informatics Projects: a Case Study
• Enlaces
  • Texto completo
• Resumen
  • español

    Durante los últimos años la industria del software ha experimentado un gran crecimiento, junto a una mayor exigencia de los clientes y usuarios respecto de las prestaciones y calidad de sus productos. Esto ha generado necesidades crecientes de las empresas por incorporar estándares de calidad en sus procesos. La contribución de este trabajo es presentar una propuesta que ayude a estandarizar los procesos asociados al desarrollo de los proyectos informáticos pertenecientes a una empresa de servicios, a partir del uso de estándares y buenas prácticas de la industria del software. La propuesta analiza, clasifica y discrimina los tipos de proyectos, requerimientos y recursos necesarios para los proyectos que enfrenta la empresa. Los resultados de la evaluación inicial de esta propuesta muestran que ha tenido efectos positivos sobre la calidad del producto final y satisfacción de sus clientes internos.

  • English

    In recent years the software industry has experienced tremendous growth, with a greater demand from customers and users regarding the performance and quality of their products. This has led to growing business needs to incorporate quality standards in its processes. The contribution of this paper is to present a proposal to help standardize processes associated with the development of IT projects belonging to a service company, from the use of standards and best practices in the software industry. The proposal analyzes, classifies and discriminates by project types, requirements and resources needed for the kind of projects that faces the company. The initial results show positive effects on product quality and satisfaction of its internal customers.

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