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Resumen de Implantación de un sistema de gestión de servicios de TI, basado en el estándar ISO 20000

Manuel Ángel Moraleda Blanco, José Javier Martínez Herráiz Árbol académico

  • The implementation of an IT Service Management System according the UNE-ISO/IEC 20000 standard, involves a number of factors: highly qualified Staff, time, continuous training, which includes the management of technical and financial resources, is for that reason that the support of senior management is imperative. It will require effort in organizational planning on all our parts. Cultural changes resulting from the implementation of a management system in an organization can become very large, but the results and benefits should be way over. The involvement of the entire organization, from management to the last employee, ensures a successful implementation

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