Innovation in the tourism sector, organizational learning and performance

• Iván Santiago Galarza ^[1] ; Rocío Guadalupe León-Carlosama ^[1] ; Alba Grisela Cevallos-Pineda ^[1] ; Mónica Martínez-Gómez ^[2]
  1. [1] Universidad Técnica del Norte

     Universidad Técnica del Norte

     San Miguel De Ibarra, Ecuador

     
  2. [2] Universidad Politécnica de Valencia

     Universidad Politécnica de Valencia

     Valencia, España

     
• Localización: Academia Revista Latinoamericana de Administración, ISSN-e 2056-5127, ISSN 1012-8255, Vol. 36, Nº. 4, 2023, págs. 463-486
• Idioma: inglés
• DOI: 10.1108/ARLA-06-2023-0090
• Títulos paralelos:
  • Innovación aprendizaje organizacional y desempeño en el sector turismo
• Texto completo no disponible (Saber más ...)
• Resumen
  • español

    Propósito El propósito de esta investigación es establecer el impacto de la innovación de procesos y servicios en el desempeño no financiero y financiero en el sector turístico, así como explicar el papel mediador del aprendizaje organizacional.

    Diseño/metodología/enfoque Se utilizó un enfoque cuantitativo, basado en el software PLS SE M, Smart PLS 4.0. La muestra estuvo constituida por 426 establecimientos del sector turístico de la Zona I, Ecuador. Se aplicaron encuestas en línea para recopilar datos, que arrojaron 118 respuestas, para evaluar el impacto de la innovación en el desempeño empresarial de 2020 a 2022.

    Hallazgos La innovación de proceso y de servicio afecta positiva y significativa al desempeño no financiero y financiero, respectivamente. El aprendizaje organizacional media la relación entre innovación de proceso y des servicio. No se pudo confirmar la relación entre desempeño no financiero y financiero. El modelo explica el 53.10% del desempeño no financiero y el 26.10 del desempeño financiero.

    Originalidad/valor La relación entre innovación y rendimiento en el sector turístico se ha estudiado en varias economías desarrolladas, mientras que en los países en desarrollo se ha estudiado poco. Este trabajo contribuye a una discusión empírica incluyendo una variable mediadora en la relación innovación-desempeño en contexto latinoamericano.

  • English

    Purpose The purpose of this research paper is to establish the impact of process and service innovation on non-financial and financial performance in the tourism sector, as well as to explain the mediating role of organizational learning.

    Design/methodology/approach A quantitative approach was used, based on partial least squares–structural equation modeling (PLS-SEM), Smart PLS 4.0 software. The sample consisted of 426 establishments in the tourism sector in Zone I, Ecuador. Online surveys were employed to collect data, yielding 118 responses, to assess the impact of innovation on business performance from 2020 to 2022.

    Findings Process and service innovation positively and significantly affect non-financial and financial performance, respectively. Organizational learning mediates the relationship between process innovation and disservice. The relationship between non-financial and financial performance could not be confirmed. The model explains 53.10% of non-financial performance and 26.10% of financial performance.

    Originality/value The relationship between innovation and performance in the tourism sector has been studied in several developed economies, while little has been studied in developing countries. This work contributes to an empirical discussion including a mediating variable in the innovation–performance relationship in the Latin American context.

• Referencias bibliográficas
  • Agarwal, S., Krishna, E. and Dev, C. (2003), “Market orientation and performance in service firms: role of innovation”, Journal of Services...
  • Alegre, J. and Chiva, R. (2013), “Linking entrepreneurial orientation and firm performance: the role of organizational learning capability...
  • Ali, S., Peters, L.D., Khan, I.U., Ali, W. and Saif, N. (2020), “Organizational learning and hotel performance: the role of capabilities'...
  • Anning-Dorson, T. (2017), “How much and when to innovate: the nexus of environmental pressures, innovation and service firm performance”,...
  • Anning-Dorson, T. and Nyamekye, M. (2020), “Be flexible: turning innovativeness into competitive advantage in hospitality firms”, International...
  • Azhar Mohd Harif, M.A., Nawaz, M. and Hameed, W.U. (2022), “The role of open innovation, hotel service quality and marketing strategy in hotel...
  • Backman, M., Klaesson, J. and Öner, Ö. (2017), “Innovation in the hospitality industry: firm or location?”, Tourism Economics, Vol. 23 No....
  • Bakar, N.A. and Rosbi, S. (2020), “Effect of Coronavirus disease (COVID-19) to tourism industry”, International Journal of Advanced Engineering...
  • Bartik, A., Bertrand, M., Cullen, Z., Glaeser, E., Luca, M. and Stanton, C. (2020), “The impact of COVID-19 on small business outcomes and...
  • BBC News Mundo (2020), “Las 14 recesiones de los últimos 150 años (y por qué la del coronavirus sería la cuarta peor)”, BBC News Mundo, available...
  • Booyens, I. and Rogerson, C. (2016), “Tourism innovation in the global South: evidence from the western cape, South Africa”, International...
  • Breier, M., Kallmuenzer, A., Clauss, T., Gast, J., Kraus, S. and Tiberius, V. (2021), “The role of business model innovation in the hospitality...
  • Campo, S., Díaz, A.M. and Yagüe, M.J. (2014), “Hotel innovation and performance in times of crisis”, International Journal of Contemporary...
  • Chang, C. and Mcaleer, M. (2020), “A Charter for Sustainable Tourism after COVID-19”, from 1. 2012, pp. 10-13.
  • Cheah, S., Ho, Y.P. and Li, S. (2018), “Business model innovation for sustainable performance in retail and hospitality industries”, Sustainability...
  • Chebli, A. and Ben Said, F. (2020), “The impact of covid-19 on tourist consumption behaviour: a perspective article”, Journal of Tourism Management...
  • Chih-Hsing, L. (2017), “Creating competitive advantage: linking perspectives of organization learning, innovation behavior and intellectual...
  • Chin, W. (2010), “Handbook of partial least squares”, in Handbook of Partial Least Squares, Springer, pp. 655-690, doi: 10.1007/978-3-540-32827-8.
  • Chuang, S.-H. and Lin, H.-N. (2015), “Co-creating e-service innovations: theory, practice, and impact on firm performance”, International...
  • Cuic, A., Benazić, D. and Kapeš, J. (2022), “Corporate image as a high-order construct in hospitality”, Corporate Communications: An International...
  • Deb, S.K. and Nafi, S.M. (2020), "Impact of COVID-19 pandemic on tourism: perceptions from Bangladesh". SSRN Electronic Journal, December...
  • Feng, C., Ma, R. and Jiang, L. (2020), “The impact of service innovation on firm performance: a meta-analysis”, Journal of Service Management,...
  • Flores, S., Dias, C., Niehues, R., Peres, G. and Soares da Silva, R. (2022), “Avaliação de desempenho econômico-financeira: um estudo de caso...
  • Galarza, I. (2021), “Innovación de servicios: qué innovaciones se están implementado en el sector hotelería. categorías y barreras”, Revista...
  • Gil, I. and González, M. (2008), “La investigación en valor percibido desde el marketing”, Revista de Ciencias Administrativas y Sociales,...
  • Gomezelj, D.G. (2016), “A systematic review of research on innovation in hospitality and tourism”, International Journal of Contemporary Hospitality...
  • Grafton, J., Lillis, A.M. and Widener, S.K. (2010), “The role of performance measurement and evaluation in building organizational capabilities...
  • Grissemann, U., Plank, A. and Brunner-Sperdin, A. (2013), “Enhancing business performance of hotels: the role of innovation and customer orientation”,...
  • Guaita, J., Serdeira, P., Martín, J. and Puertas, R. (2021), “Key factors in tourism management to improve competitiveness in Latin America”,...
  • Gunday, G., Ulusoy, G., Kilic, K. and Alpkan, L. (2011), “Effects of innovation types on firm performance”, International Journal of Production...
  • Gutiérrez, J. and Tapia, J. (2016), “Liquidez y rentabilidad. Una revisión conceptual y sus dimensiones”, Revista de Investigación Valor Contable,...
  • Hair, J.F., Ringle, C.M. and Sarstedt, M. (2013), “Partial least squares structural equation modeling: rigorous applications, better results...
  • Hair, J., Hult, T., Ringle, C., Sarstedt, M., Castillo, J., Cepeda, C. and Roldán, J. (2019a), in Manual de Partial Least Squares Structural...
  • Hair, J., Risher, J., Sarstedt, M. and Ringle, C. (2019b), “When to use and how to report the results of PLS-SEM”, European Business Review,...
  • Hair, J.F., Sarstedt, M., Ringle, C., Gudergan, S., Apaiz, J., Cepeda, G. and Roldan, J. (2021), Manual Avanzado de Partial Least Squares...
  • Hameed, W.U., Nisar, Q.A. and Wu, H.C. (2021), “Relationships between external knowledge, internal innovation, firms' open innovation...
  • Han, H., Al-Ansi, A., Mehmet Lin, P., Park, J., Yu, J. and Kim, W. (2019), Journal of Travel and Tourism Marketing, Vol. 36 No. 9, pp. 1012-1024,...
  • Henseler, J. (2018), “Partial least squares path modeling: quo vadis?”, Quality and Quantity, Vol. 52 No. 1, doi: 10.1007/s11135-018-0689-6.
  • Henseler, J. and Sarstedt, M. (2013), “Goodness-of-fit indices for partial least squares path modeling”, Computational Statistics, Vol. 28...
  • Henseler, J., Ringle, C.M. and Sarstedt, M. (2015), “A new criterion for assessing discriminant validity in variance-based structural equation...
  • Hilman, H. and Kaliappen, N. (2015), “Innovation strategies and performance: are they truly linked?”, World Journal of Entrepreneurship, Management...
  • Hjalager, A. (2010), “A review of innovation research in tourism”, Tourism Management, Vol. 31 No. 1, pp. 1-12, doi: 10.1016/j.tourman.2009.08.012.
  • Hjalager, A. and Madsen, E. (2018), “Business model innovation in tourism: opportunities and challenges”, in Cooper, I.C., Volo, S., Gartner,...
  • Hronec, S.M. (1994), Sinais Vitais: Usando Medidas de Desempenho da Qualidade, Tempo e Custos para traçar a rota para o futuro de sua empresa,...
  • Hussain, K., Konar, R. and Ali, F. (2016), “Measuring service innovation performance through team culture and knowledge sharing behaviour...
  • Iglesias, P., Jambrino, C. and De las Heras, C. (2017), “La innovación en la Pyme: barreras y facilitadores”, Revista de Estudios Regionales,...
  • Janssen, M.J., Castaldi, C. and Alexiev, A. (2016), “Dynamic capabilities for service innovation: conceptualization and measurement”, R and...
  • Kasim, A., Ekinci, Y., Altinay, L. and Hussain, K. (2018), “Impact of market orientation, organizational learning and market conditions on...
  • Kitsios, F.C. and Grigoroudis, E. (2020), “Evaluating service innovation and business performance in tourism: a multicriteria decision analysis...
  • Latan, H. and Noonan, R. (2017), “Partial Least Squares Path Modeling. Basic Concepts Methodological Issues”. In Springer (Ed.), Quantity,...
  • Lee, Y., Kim, S. and Lee, H. (2011), “The impact of service R&D on the performance of Korean information communication technology small...
  • Lee, C., Hallak, R. and Sardeshmukh, S.R. (2016), “Innovation, entrepreneurship, and restaurant performance: a higher-order structural model”,...
  • Lelo, G., Altin, M., Koseoglu, M. and Okumus, F. (2021), “An integrative systematic review of innovation research in hospitality and tourism”,...
  • León, C.A., Gil, J.A., Aldecoa, M.B. and Navarra, U.De. (2008), “Forms of use of non-financial measures: evidence from the manufacturing sector...
  • Lim, S., Preis, M., Lee, C., Mangematin, V. and Kim, M. (2020), “The influence of open innovation activities on non-financial performance...
  • Lin, L. (2013), “The impact of service innovation on firm performance”, Service Industries Journal, Vol. 33 Nos 15-16, pp. 1599-1632, doi:...
  • Lin-Lin, X., Ching-Cheng, S., Chun-Nan, L. and Kun-Lin, H. (2019), “Factors affecting the business model innovation employed by small and...
  • Lovelock, C., Reinoso, J., Huete, L. and Wirtz, J. (2018), Administración de servicios, Pearson, Addison-Wesley.
  • Marin-Garcia, J., Bautista, Y., Garcia-Sabater, J. and Vidal-Carreras, P. (2010), “Implantación de la innovación continua en la gestión de...
  • Marquezan, L.H.F., Diehl, C.A. and Alberton, J.R. (2013), “Indicadores não financeiros de Avaliação de Desempenho : análise de Conteúdo em...
  • Martin-Rios, C. and Ciobanu, T. (2019), “Hospitality innovation strategies: an analysis of success factors and challenges”, Tourism Management,...
  • Migdadi, M.M. (2021), “Organizational learning capability, innovation and organizational performance”, European Journal of Innovation Management,...
  • Millán, C. and Gómez, M. (2018), “Factores e indicadores de competitividad hotelera”, Compendium, Vol. 21 No. 40, pp. 1-21, available at:...
  • Mintur, M.D.T. (2022), “Catastro de servicios turísticos - Portal de servicios”, available at: https://servicios.turismo.gob.ec/turismo-en-cifras/catastro-servicios-turisticos/
  • Mokhtari, H., Akbari, M. and Moradi, M.A. (2019), “The impact of service innovation on performance of travel agencies in the city of Tehran:...
  • Molina-Castillo, F.-J., Meroño-Cerdán, A.-L., Lopez-Nicolas, C. and Fernandez-Espinar, L. (2023), “Innovation and technology in hospitality...
  • Moreno-Gil, S., Martín-Santana, J.D. and de León-Ledesma, J. (2012), “Factores determinantes del éxito para entender la imagen de un alojamiento...
  • Myšková, R. and Hájek, P. (2017), “Comprehensive assessment of firm financial performance using financial ratios and linguistic analysis of...
  • Nasution, H., Mavondo, F.T., Matanda, M.J. and Ndubisi, N.O. (2010), “Entrepreneurship: its relationship with market orientation and learning...
  • Nieves, J., Quintana, A. and Ososrio, J. (2014), “Knowledge-based resources and innovation in the hotel industry”, International Journal of...
  • Norton, D. and Kaplan, R. (2016), Cuadro de Mando Integral (The Balanced Scorecard), Tercera, Gestión 2000, pp. 1-384.
  • Nunkoo, R., Teeroovengadum, V., Seetanah, B., Sannasee, R.V. and Pooloo, A. (2020), “Determinants of tourism small and medium enterprises...
  • OECD/Eurostat (2018), “Oslo manual 2018: guidelines for collecting, reporting and using data on innovation”, in (Eds), Handbook of Innovation...
  • OMT (2023), “El turismo va camino de recuperar los niveles prepandemia s en algunas regiones en 2023”, Barómetro Turismo, available at: https://www.unwto.org/es/taxonomy/term/347
  • Ottenbacher, M. and Harrington, R. (2007), “The innovation development process of Michelin-starred chefs”, International Journal of Contemporary...
  • Ottenbacher, M. and Harrington, R. (2010), “Strategies for achieving success for innovative versus incremental new services”, Journal of Services...
  • Pascual-Fernández, P., Santos-Vijande, M., López-Sánchez, J. and Molina, A. (2021), “Key drivers of innovation capability in hotels: implications...
  • Peinado Camacho, J.de J., Mercado, M.T.C. and Vigueras, D.J. (2015), “El balance escorecard, una herramienta de planeación estratégica en...
  • Pikkemaat, B. and Zehrer, A. (2016), “Innovation and service experiences in small tourism family firms”, International Journal of Culture,...
  • Prados-Castillo, J.F., Guaita Martínez, J.M., Zielińska, A. and Gorgues Comas, D. (2023), “A review of blockchain technology adoption in the...
  • Puertas, R., Martín, J., Guaita, J. and Serdeira, P. (2022), “Analysis of the role of innovation and efficiency in coastal destinations affected...
  • Ramón-Dangla, R. and Calatrava, C. (2022), “Stock de activos intangibles y rentabilidad empresarial. El caso de la industria hotelera española...
  • Ringle, C., Wende, S. and Becker, J.-M. (2015), “SmartPLS”, available at: https://www.smartpls.com/
  • Rivera, M. and Pizam, A. (2015), “Advances in hospitality research: ‘from Rodney Dangerfield to Aretha Franklin’”, International Journal of...
  • Rotondo, F. and Fadda, N. (2019), “The influence of being part of a tourist network on hotels’ financial performance”, International Journal...
  • Sainaghi, R., Phillips, P. and Zavarrone, E. (2017), “Performance measurement in tourism firms: a content analytical meta-approach”, Tourism...
  • Samad, S. (2022), “Unravelling factors influencing firm performance: evidence from the SMEs in tourism industry”, International Journal of...
  • Sarstedt, M., Hair, J.F., Ringle, C.M., Thiele, K.O. and Gudergan, S.P. (2016), “Estimation issues with PLS and CBSEM: where the bias lies”,...
  • Shin, H. and Perdue, R.R. (2022), “Hospitality and tourism service innovation: a bibliometric review and future research agenda”, International...
  • Song, M., Im, S., Bij, H.V.D. and Song, L.Z. (2011), “Does strategic planning enhance or impede innovation and firm performance?”, Journal...
  • Swart, M. and Roodt, G. (2020), “Mapping the constructs of a business tourist service quality scorecard model”, Journal of Convention and...
  • Tajeddini, K. (2011), “Customer orientation, learning orientation, and new service development”, Journal of Hospitality and Tourism Research,...
  • Tajeddini, K., Martin, E. and Ali, A. (2020a), “Enhancing hospitality business performance: the role of entrepreneurial orientation and networking...
  • Tajeddini, K., Martin, E. and Altinay, L. (2020b), “The importance of human-related factors on service innovation and performance”, International...
  • Talón, P., González, L. and Rodríguez, J. (2016), Fundamentos de dirección hotelera: Comercialización, Revenue Management, Calidad y Finanzas,...
  • Triatmanto, B., Respati, H. and Wahyuni, N. (2021), “Towards an understanding of corporate image in the hospitality industry East Java, Indonesia”,...
  • Wang, C.L. and Ahmed, P.K. (2004), “The development and validation of the organisational innovativeness construct using confirmatory factor...
  • Wetzels, M. and Odekerken-Schroder, G. (2009), “Using PLS path modeling for assessing hiererchical cosnstruct models: guidelines and empirical...
  • Zhang, D., Xie, J. and Sikveland, M. (2020), “Tourism seasonality and hotel firms' financial performance: evidence from Norway”, Current...
  • Zulkiffli, S.N.A. and Perera, N. (2012), “A literature analysis on business performance for SMEs: subjective or objective measures?”, SSRN...