Publication: Valoración y gestión estratégica de activos de proceso intangibles en ingeniería del software
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2016-12
Defense date
2017-02-27
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Abstract
Las organizaciones de desarrollo de software buscan constantemente formas de
ser más eficientes y cumplir con sus objetivos de negocio. Los desafíos que éstas
enfrentan para conseguir este fin, pueden ser afrontados a través del despliegue y mejora
de procesos, donde uno de los factores clave es el uso de activos de proceso intangibles.
Por este motivo, aunque indirectamente, los activos de proceso intangibles se convierten
en elementos clave que contribuyen en la consecución de los objetivos del negocio.
La presente tesis doctoral se enfoca en ayudar a las organizaciones de desarrollo
de software a valorar y gestionar sus activos de proceso intangibles desde una perspectiva
estratégica, vinculando dichos activos con sus objetivos de negocio y su consecución.
Para esto, la solución propuesta está conformada de tres elementos. Primero, se
propone una metodología denominada SIPAC (Strategic intangible process assets
characterization), ésta permite a las organizaciones identificar sus activos intangibles de
proceso, relacionarlos con los objetivos de negocio de la organización y valorarlos
respecto a su contribución a dichos objetivos. Segundo, se relaciona el uso de SIPAC con
los principales modelos y estándares de desarrollo y mejora de productos y servicios, con
el fin de analizar cómo la metodología propuesta puede ayudar en el despliegue de dichos
modelos. Finalmente, se propone un mecanismo que permite relacionar los resultados de
aplicar SIPAC con el modelo de negocio de la organización, con el fin de entender cómo
los activos intangibles de proceso contribuyen en la ejecución del modelo de negocio.
Con el fin de validar la solución propuesta, se presentan dos casos de estudio en
los que la metodología fue aplicada con éxito. Los resultados corroboran que las
organizaciones de desarrollo de software se pueden beneficiar en gran medida de la
valoración y gestión estratégica de sus activos intangibles de proceso a través de la
metodología propuesta.
Software development companies are constantly looking for ways to be more efficient and meet their business goals. The challenges they face to achieve this end can be addressed through the deployment and improvement of processes, where one of the key factors is the use of intangible process assets. For this reason, although indirectly, intangible process assets become key elements that contribute to the achievement of business goals. This thesis focuses on helping software development companies to assess and manage their intangible process assets from a strategic perspective, linking those assets with the business goals and their achievement. The proposed solution is made up of three elements. First, a methodology called SIPAC (Strategic intangible process assets characterization), which allows organizations to identify their intangible process assets, relate them to the business goals of the organization and assess them with respect to their contribution to those goals. Second, the use of SIPAC is related to the main models and standards of development and improvement of products and services, to analyze how the proposed methodology can help in the deployment of such models. Finally, it is proposed a mechanism that allows to relate the results of applying SIPAC to the organization's business model, to understand how intangible process assets, contribute to the execution of the business model. To validate the proposed solution, two case studies are presented in which the methodology was successfully applied. The results corroborate that software development organizations can benefit greatly from the assessment and strategic management of their intangible process assets through the proposed methodology.
Software development companies are constantly looking for ways to be more efficient and meet their business goals. The challenges they face to achieve this end can be addressed through the deployment and improvement of processes, where one of the key factors is the use of intangible process assets. For this reason, although indirectly, intangible process assets become key elements that contribute to the achievement of business goals. This thesis focuses on helping software development companies to assess and manage their intangible process assets from a strategic perspective, linking those assets with the business goals and their achievement. The proposed solution is made up of three elements. First, a methodology called SIPAC (Strategic intangible process assets characterization), which allows organizations to identify their intangible process assets, relate them to the business goals of the organization and assess them with respect to their contribution to those goals. Second, the use of SIPAC is related to the main models and standards of development and improvement of products and services, to analyze how the proposed methodology can help in the deployment of such models. Finally, it is proposed a mechanism that allows to relate the results of applying SIPAC to the organization's business model, to understand how intangible process assets, contribute to the execution of the business model. To validate the proposed solution, two case studies are presented in which the methodology was successfully applied. The results corroborate that software development organizations can benefit greatly from the assessment and strategic management of their intangible process assets through the proposed methodology.
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Keywords
Ingeniería del software, Gestión del conocimiento, Activos de procesos, Activos intangibles, Capital intelectual, Modelo de negocio