Jose Luis Caro Herrero

Durante los últimos tiempos las nuevas tecnologías están produciendo un cambio radical en las comunicaciones y en la gestión. Las empresas del sector turístico y concretamente, las empresas de gestión hotelera, deben incorporar todas las tecnologías actuales para incrementar la calidad de los servicios. El presente artículo realiza un repaso a las tecnologías que actualmente se aplican en las diferentes empresas y presenta soluciones informáticas tecnológicamente innovadoras para acceder a niveles de prestaciones eficientes.

The Information Technology and Communications (ICT) have revolutionized the way to promote and interpret the cultural heritage in the world of tourism. Currently any destination that aims to be competitive must continually update all information that may be of interest to the visitor. The tourist whose main motivation is the culture is characterized by requiring large amount of consumer information and ICT. Users have transformed into a 2.0 users, characterized by being highly connected and be creators of information and put their opinion on all social networks, blogs, etc. All of this contributes in reputation systems on-line. This article analyzes and classifies ICT related to the interpretation, implementation and promotion of cultural tourism resources exploitation. So, the more traditional tools such as technology news manifests in the area of the promotion and enhancement of cultural heritage will be addressed. These instruments besides being a vehicle for the promotion, marke...

Important discoveries over the past 15 years in the coastal area between Huelva and Málaga in Spain have illuminated the beginnings of the eighth-century BC Phoenician diaspora into the Western Mediterranean. Here, the authors combine Bayesian modelling of recently published radiocarbon dates with the latest archaeological data to investigate the Phoenician presence in southern Iberia. Their assessment of its significance for the Late Bronze and Early Iron Ages in the Western Mediterranean contributes not only to understanding the integration of the Phoenicians into local communities, but also to apprehending the mechanisms of colonisation and pre-colonial situations elsewhere in protohistoric Europe and other world contexts.

 Los enfoques actuales de gestión de la documentación multilingüe hacen uso de la traducción humana, la traducción automática (TA) y la traducción asistida por ordenador (TAO) para producir versiones de un solo documento en variosidiomas. Sin embargo, losrecientes avances en generación de lenguaje natural (GLN) indican que es posible implementarsistemas independientes del lenguaje a fin de producir documentos en variosidiomas, independientes de una lengua origen, de forma más eficiente y rentable. En este artículo presentamos GenTur —una herramienta de ayuda a la redacción para producir contratosturísticos en variosidiomas. Se prestará especial atención a dos elementos básicos de su implementación: por un lado, la interlengua xgtling usada para la representación discursiva de los contratos, y por otro lado, el desarrollo de una arquitectura que permita a la citada interlengua generar contratosturísticos por medio del algoritmo de generación GT-Mth.

This chapter proposes a cooperative methodology for information system (IS) development, focusing on the end user’s collaboration in the process, providing the training and tools required to obtain the characteristics of the processes in which he/she is involved and actively integrating the user in the IS development team. Each of the steps involved in IS development is coordinated by a meta-CASE tool based on a workflow management system (WfMS). An important characteristic of the authors’ methodology is the utilization of tools that allow to realize functions of reengineering to adapt existing systems allowing to add new functionalities or modifying the already existing ones. This methodology provides a high degree of reliability in the development of the system, creating competitive advantages for the organization by reducing times and costs in the generation of the information system (IS).

Nowadays, Workflow Management offers many advantages to the tourism industry due to the high degree of competition existing in this field and the need to quickly develop new products, offers, and services. This need for flexibility cannot be achieved without improving the processes involved in the information systems. Workflow technology facilitates this constant evolution, providing modeling methodologies and software to support all the processes taking place in a given company. This article studies the application of such technologies to businesses belonging to the tourism sector and focuses on the improvement of information systems to obtain higher customer satisfaction. To achieve this objective, a modeling methodology oriented toward customer satisfaction is presented. This is applied to the set of information systems involved in making a trip by plane and more specifically to aspects such as booking from intermediary companies and the information systems used by airline compan...