Total Quality Manangement: a Liiterature Review and future Research Directions for the XXI Century
María José Álvarez
[1]
;
María José Montes
[1]
;
Daniel Peña
[1]
[1]
Universidad Carlos III de Madrid
Universidad Carlos III de Madrid
Madrid,España
Localización:POM facing the new millenium: evaluating the past, leading with the present and planning the future of operations : selected papers from the First World Conference on Production and Operations Management, POM Sevilla 2000 / coord. por José Antonio Domínguez Machuca, Tomislav Mandakovic, 2000, ISBN 84-8009-102-9, págs. 279-289